Description

Job Description:
Required Skills & Qualifications:
• 6–8 years of experience in Windows Application Support, particularly IIS-hosted applications
• Strong troubleshooting skills for application and server-level issues
• Working knowledge of ServiceNow
• Understanding of Disaster Recovery processes in the banking domain
• Experience with Windows IIS, application pools, and certificate management
• Basic knowledge of firewalls, networking concepts, and network commands
• Good understanding of Active Directory
• Working knowledge of SQL query creation and execution
• Strong verbal and written communication skills
•
• Key Responsibilities:
• Provide L2/L3 support for Windows-based IIS-hosted applications
• Troubleshoot application issues and coordinate with vendors when required with less dependency on peers
• Lead/Perform vendor patching and release deployments
• Create, update, and close incidents and change requests in ServiceNow
• Support and follow Disaster Recovery (DR) processes, especially in a banking environment
• Manage and support IIS servers, application pools, and hosting configurations
• Handle SSL/TLS certificates on IIS sites
• Work with network teams on firewall rules, whitelisting, and basic network troubleshooting
• Support Active Directory authentication and authorization
• Perform basic SQL operations, including SELECT, INSERT, UPDATE, and DELETE queries
• Communicate effectively with internal teams and stakeholders

Key Skills

Education

Any Graduate