Windows Desktop Engineer

You will own engineering and operational tasks for Windows desktop environments from inception to completion.

Responsibilities

• Develop solutions that meet security, supportability, and performance requirements for stakeholders and regulators.
• Provide level-3 support to investigate and identify root causes for escalated technical issues.
• Maintain high availability and user experience standards for all desktop solutions.
• Author and disseminate technical documentation, including design documents, operational runbooks, and knowledge base articles.
• Automate workflows to provide self-service capabilities for users.

Required Skills

• 5+ years of experience in Windows desktop engineering.
• Deep technical understanding of Windows 10, Windows 11, and Windows Server 2019.
• Expertise with SCCM OSD orchestration and software delivery.
• Advanced PowerShell scripting skills for automation.
• Experience with Windows 10/11 Intune Modern Management.
• Extensive experience migrating enterprise workloads to the cloud, such as network drives to OneDrive for Business.
• Knowledge of Active Directory, Group Policy, DNS/NRPT, PKI/CA, RADIUS, and NPS.
• Strong troubleshooting skills using event logs, SysInternals tools, and memory dump analysis.
• Experience managing client and server hardware in an enterprise environment.

Preferred Skills

• Experience with Windows Modern Management including AutoPilot and Windows365.
• Familiarity with infrastructure tools such as Jira and ServiceNow.
• Understanding of Agile principles.