Description

You will manage the full lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve desktop device incidents, including hardware break-fix services for laptops and desktops.
• Manage IMAC and deskside support services for field users.
• Maintain desktop configurations through patch updates, hardware replacements, and image deployments.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Provide VIP deskside support and act as the local site point of contact for IT issues.

Required Skills

• 5+ years of experience in desktop support and device management.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Hands-on experience with MS Office and Outlook.
• Technical knowledge of VPN, Lync, and mobile device support.
• Understanding of ITIL processes, including Incident, Change, and Problem management.
• Experience with Intune and SCCM.
• Foundational knowledge of Active Directory (AD).

Preferred Skills

• Experience supporting Mac devices and tablets.
• Background in smart hands and feet support.

Key Skills

Education

Any Graduate