Description

You will own the full lifecycle of desktop hardware, software, and connectivity incidents for on-site users.

This role is on-site.

Responsibilities

• Resolve desktop device incidents, including hardware, software, and connectivity issues.
• Execute IMAC, desk side support, and break-fix services for laptops and desktops.
• Manage desktop configuration, patch updates, hardware replacements, and vendor spares.
• Maintain desktop imaging and monitor security profiles or anti-virus compliance.
• Provide VIP support and act as the primary on-site IT contact for critical issues.

Required Skills

• 5+ years of experience in desktop support and device management.
• Proficiency with Windows 7 OS.
• Hands-on experience with Intune and SCCM.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Familiarity with VPN and mobile device support.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.

Key Skills

Education

Any Graduate