Description

You will own the troubleshooting and maintenance of Windows endpoint performance and systems.

Responsibilities

• Evaluate endpoint analytical and Windows event/log data to identify workstation performance concerns or incident drivers.
• Investigate and remediate root causes for Windows issues, covering OS, software configuration, network connectivity, and application conflicts.
• Monitor system performance and define areas for improvement.
• Collaborate with other IT teams to resolve complex technical issues.

Required Skills

• 9+ years of experience in a Windows engineering role.
• In-depth knowledge of Windows operating systems, architecture, and functionalities.
• Experience installing and configuring Windows OS on laptops, desktops, and servers.
• Proficiency with Active Directory services, Group Policy, and domain configuration.
• Experience with PowerShell scripting and command-line interfaces for automation.
• Knowledge of network protocols including TCP/IP, DNS, DHCP, and VPN.
• Proficiency with performance monitoring tools: PerfMon, ProcDump/ProcMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
• Ability to troubleshoot hardware and software issues in Windows 10/11.

Key Skills

Education

Any Gradute