Description

You will own the troubleshooting and maintenance of Windows endpoint performance and systems.

Responsibilities

  • Evaluate endpoint analytical and Windows event/log data to identify workstation performance concerns or incident drivers.
  • Investigate and remediate root causes for Windows issues, covering OS, software configuration, network connectivity, and application conflicts.
  • Monitor system performance and define areas for improvement.
  • Collaborate with other IT teams to resolve complex technical issues.

Required Skills

  • 9+ years of experience in a Windows engineering role.
  • In-depth knowledge of Windows operating systems, architecture, and functionalities.
  • Experience installing and configuring Windows OS on laptops, desktops, and servers.
  • Proficiency with Active Directory services, Group Policy, and domain configuration.
  • Experience with PowerShell scripting and command-line interfaces for automation.
  • Knowledge of network protocols including TCP/IP, DNS, DHCP, and VPN.
  • Proficiency with performance monitoring tools: PerfMon, ProcDump/ProcMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
  • Ability to troubleshoot hardware and software issues in Windows 10/11.

Key Skills
Education

Any Gradute

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