Description

Key Responsibilities

• IT ServiceNow Tickets

Monitor and resolve IT tickets related to Windows Access issues, storage alerts, Citrix performance issues, MES account creation, laptop issues, zebra printers/scanner, network connectivity and general troubleshooting for shopfloor devices.

• Backup & Disaster Recovery Management

Monitor, and manage enterprise backup solutions (e.g., Veeam, Commvault, Dell EMC Avamar) for all virtualized and physical servers supporting the MES environment.

• Infrastructure Management (VMware & Cisco UCS): Monitor and maintain highly available VMware vSphere infrastructure and Cisco UCS hardware to ensure optimal performance and scalability for MES applications.
• Core Services Administration (Windows Server & AD): Administer Windows Server OS, Active Directory (AD-DS), GPOs, DNS, and DHCP services, ensuring secure and compliant operations within the manufacturing domain.
• Application Delivery (Citrix): Monitor and support the Citrix environment (Virtual Apps/Desktops) for secure and efficient delivery of the MES application to plant floor workstations and remote users.
• MES Support: Provide expert-level troubleshooting (Tier 3/4) for infrastructure issues impacting the MES platform, collaborating with application owners and vendors.
• Compliance and Documentation: Ensure all system changes and operations comply with regulatory standards (FDA, GxP). Maintain detailed technical documentation, including backup configurations, D/R plans, and Standard Operating Procedures (SOPs).

Essential Qualifications

• Experience: 5+ years of experience in systems administration within a production/manufacturing environment. Prior experience supporting an MES (e.g., Siemens, Emerson) is highly desirable.

• Technical Expertise

Backup Solutions: Expert knowledge of enterprise backup software (e.g., Veeam Backup & Replication, Dell EMC Avamar) and related storage targets (SAN, NAS, Cloud, e.g., Tintri, HP Storage).

VMware & Hardware: Deep knowledge of vSphere, ESXi, vCenter, and Cisco UCS hardware management.

Microsoft: Expert knowledge of Windows Server OS, Active Directory, GPO, DNS, and DHCP. o Citrix: Proficiency with Citrix Virtual Apps/Desktops and application virtualization technologies.

Network Fundamentals: Working knowledge of Cisco switches (Layer 2/3 configurations, VLAN management), Wireless Access Points, and basic Voice Gateway troubleshooting.

• Soft Skills: Strong analytical and problem-solving skills, excellent communication, attention to detail, a proactive approach to system reliability and data protection, and leadership capacity to manage complex projects and mentor junior staff

Key Skills

Education

Bachelor’s degree