Description

You will provide high-level technical support and troubleshooting for Windows, Linux, and macOS environments.

This role is on-site.

Responsibilities

• Diagnose and resolve complex hardware, software, and networking issues using remote troubleshooting techniques.
• Manage application installations and configure computer peripherals, including printers and scanners.
• Customize desktop applications to meet specific user requirements.
• Maintain detailed documentation of technical issues, solutions, and system functionality follow-ups.
• Collaborate with support teams to escalate and resolve unresolved technical tickets.

Required Skills

• 5+ years of experience as a Desktop Support Engineer, Technical Support Engineer, or in a similar role.
• Hands-on experience managing Windows, Linux, and macOS environments.
• Proficiency in troubleshooting computer peripherals and office automation products.
• Working knowledge of network security practices and anti-virus programs.
• Proven ability to provide clear technical instructions to users during remote sessions.
• Experience gathering customer feedback to identify product enhancements.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute