Description

Key Responsibilities

• Provide L2 support for Windows and Linux servers.
• Troubleshoot escalated incidents (P1/P2) and perform root cause analysis (RCA).
• Administer Linux servers (Red Hat, Ubuntu, CentOS) including log rotation, and performance tuning.
• Execute Windows disk expansion, perform VM reconfiguration, and manage application deployment and removal processes

• Monitor system health using tools like Datadog, BMC Truesight & Splunk.
• Coordinate with L3/engineering teams for fixes when necessary.
• Document incidents, RCA, and solutions in ServiceNow.
• Ensure compliance with ITIL processes (Incident, Problem, Change Management).
• Support backup, recovery, and patch management across Windows/Linux servers.
• Automate routine tasks using PowerShell and Shell scripting will be added advantage.

Required Skills & Experience

• 3–6 years of experience in Windows/Linux system administration and application support.
• Strong knowledge of Windows Server (2016/2019/2022) and Linux distributions.
• Hands-on experience with Active Directory, DNS, DHCP, Group Policy.
• Proficiency in PowerShell and Shell scripting for automation.
• Knowledge of VMware concepts (VM, ESXi, Datastore, Snapshot basics)
• Familiarity with cloud environments (AWS/Azure/GCP) for monitoring and troubleshooting.
• Strong troubleshooting skills in multi-tier architectures (Application Server, Database, OS).
• Knowledge of ITIL processes and experience with tools like ServiceNow/JIRA.

Preferred Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• Microsoft Certified (Windows Server Hybrid Administrator Associate, MCSA/MCSE) or its equivalent.
• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification.
• AWS Certified Solutions Architect – Associate
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Soft Skills

• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage critical incidents.
• Strong documentation and knowledge-sharing habits.
• Team player with proactive problem-solving mindset.
• Ability to work in 24/7 support environment
• Should be able to work on both Windows and Linux platforms

Key Skills

Education

Bachelor's degree