Description

Manage and troubleshoot Windows POS hardware and peripherals, ensuring system stability and operational continuity.

This role is remote.

Responsibilities

• Image, configure, and deploy Windows 10 and 11 POS devices and peripherals.
• Troubleshoot hardware and OS issues for HP Engage Go, Ingenico, or similar systems.
• Manage POS hardware inventory and asset lifecycle.
• Support device rollouts and refresh projects using ServiceNow.
• Apply ITIL principles to maintain service standards.

Required Skills

• 10+ years of experience supporting Windows environments.
• Proficient in Windows 10 and Windows 11.
• Strong OS troubleshooting and hardware diagnostic skills.
• Experience with POS systems and peripherals.
• Working knowledge of ITIL principles.
• Proficient in ServiceNow.
• Excellent oral and written communication skills.

Preferred Skills

• Experience with HP Engage Go or Ingenico specific hardware.
• Background in retail or point-of-sale technology support.

Key Skills

Education

Any Graduate