Description

You will own the business analysis and operational support for the WMS platform.

Responsibilities

• Own ServiceNow incidents from identification through closure.
• Identify system bugs, document issues, and collaborate with vendor support for resolution.
• Lead new client onboarding, documenting system setup, configuration changes, and implementation decisions.
• Manage change requests by maintaining and prioritizing the request log in partnership with operations.
• Oversee User Acceptance Testing (UAT), creating test scripts and managing approval workflows.

Required Skills

• Proven experience as a Business Analyst in supply chain, logistics, or distribution center operations.
• 10+ years of professional experience.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Required experience in project management.
• Proficiency with ServiceNow.
• Experience with warehouse management systems (WMS) or ERP systems.
• Strong documentation skills, including creating Business Requirement Documents (BRD) and Statements of Work (SOW).
• Ability to manage multiple concurrent tasks with high attention to detail.

Key Skills

Education

Bachelor’s degree