Description

You provide technical support and functional guidance for the Blue Yonder WMS application, operating on a second shift (3:00 pm – 11:00 pm EST).

Responsibilities

• Perform root cause analysis to identify application bugs, process gaps, and areas for continual improvement.
• Triage technical issues to determine appropriate escalation paths and resolution steps.
• Collaborate with DC Operations and cross-functional IT teams to resolve support issues and system upgrades.
• Partner with the WMS Build/Development team to provide hypercare support for new or enhanced features.
• Document issue resolutions and create knowledge articles to build a library of support best practices.

Required Skills

• Strong technical background in Blue Yonder WMS, including system processes and data structures.
• Proficiency in evaluating WMS Trace files for troubleshooting.
• Experience with functional configuration, policy management, job maintenance, and interface event management.
• Hands-on experience with Linux OS and command line operations.
• Experience working with Oracle Databases and SQL.
• Experience with Incident ticket management, Change Management processes, and Jira.
• Functional expertise in Supply Chain processes, specifically Logistics and Distribution.
• Degree in Computer Science, Data Science, Engineering Science, or a related field.

Preferred Skills

• 2+ years of Blue Yonder WMS development experience involving MOCA commands, Integrator, Reports, and Labels.
• Experience with WEBS/WCS automation integration.

Key Skills

Education

Any Graduate