Description

Key Responsibilities:

• Advanced Compensation Support
• Support Workday Advanced Compensation processes, including:
• Annual compensation review cycles
• Salary planning
• Merit increases
• Bonus administration
• Incentive and reward programs
• Analyze compensation data and provide recommendations to support workforce planning, retention, and talent strategies.
• Assist in compensation governance, audit readiness, and compliance activities.
• Support compensation-related integrations and data exchanges with third-party systems.
• Post-Go-Live & Production Support
• Provide ongoing post-go-live support for payroll and compensation modules.
• Investigate and resolve production issues, ensuring minimal disruption to business operations.
• Track, prioritize, and manage support tickets in accordance with established SLAs.
• Perform root-cause analysis and recommend process improvements.
• Support change management activities and user adoption initiatives.

GS Onsite Support Responsibilities

• Serve as the primary onsite point of contact for payroll and compensation-related support activities.
• Partner closely with HR, Payroll, Finance, and business stakeholders to address critical operational issues.
• Facilitate issue triage sessions, stakeholder meetings, and resolution discussions.
• Provide end-user support, training, and guidance on Workday payroll and compensation processes.
• Monitor support metrics and ensure timely resolution of high-priority incidents.
• Coordinate with offshore, vendor, and project teams to drive resolution of complex issues.
• Support UAT activities, business validations, and release readiness assessments.
• Identify opportunities for process optimization, automation, and continuous improvement.
• Canadian Payroll Administration
• Manage end-to-end Canadian payroll processes, including new hires, terminations, transfers, status changes, and payroll adjustments within Workday.
• Ensure accurate calculation of wages, taxes, deductions, benefits, and statutory contributions in compliance with Canadian federal and provincial regulations.
• Support payroll processing activities and resolve payroll-related inquiries from employees, managers, and HR partners.
• Conduct regular payroll audits and reconciliations to maintain data accuracy and compliance.
• Support year-end payroll activities, including T4, T4A, and other statutory reporting requirements.
• Monitor legislative changes and recommend or implement required payroll updates.
• Workday Payroll & System Support
• Configure and maintain Workday payroll business processes, security roles, and reporting solutions.
• Troubleshoot payroll system issues and coordinate with technical teams, vendors, and Workday support as required.
• Participate in testing, validation, and deployment of Workday enhancements, patches, and releases.
• Create and maintain system documentation, process guides, and knowledge articles.
• Develop and generate standard and ad hoc reports to support payroll operations and decision-making.

Required Qualifications:

• Hands-on experience with Workday HCM, specifically:
• Advanced Compensation
• Reporting and Analytics
• Payroll
• Proven experience in Canadian Payroll Administration with strong knowledge of CRA regulations and provincial payroll legislation.
• Strong understanding of payroll controls, compliance, and audit processes.
• Experience supporting payroll and compensation operations in a production support environment.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working within SaaS implementation and support projects.

Preferred Qualifications:

• Workday Compensation certifications.
• PCP (Payroll Compliance Practitioner) certification or equivalent.
• Experience in global support models and onsite-offshore collaboration.
• Knowledge of HRIS integrations and downstream payroll interfaces.
• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.

Key Skills:

• Workday Advanced Compensation
• Workday Reporting
• Compensation Planning
• Canadian Payroll
• Workday Payroll
• Post-Go-Live Support
• Production Support
• Incident Management
• Stakeholder Management
• UAT & Testing
• Compliance & Audit
• Process Improvement
• HRIS Support
• Data Analysis

Key Skills

Education

Bachelor's degree