Description

You will manage end-to-end technical support and integration development within the Workday platform.

Responsibilities

• Execute application support activities including service requests, incident management, and problem management.
• Perform technical root cause analysis and troubleshooting across application, database, network, and integration layers.
• Develop proactive monitoring capabilities and manage platform security and bug fixes.
• Conduct design and code reviews to address vulnerabilities and implement enhancements using object-oriented methodologies.
• Analyze incident trends to develop action plans for improving SLAs and reducing problem volume.

Required Skills

• 5+ years of experience in enterprise software application support or integrations.
• Hands-on experience troubleshooting technical issues on the Workday platform end-to-end.
• Deep technical knowledge of enterprise software application development and integrations.
• Proficiency in Service Request, Incident, and Problem management.
• Experience with platform security, bug fixes, and system enhancements.
• Ability to create technical documentation and maintain process standardization.
• Strong communication skills for supporting customer and partner communities.
• Bachelor's degree or equivalent experience in Computer Science or Information Technology.

Key Skills

Education

Any Graduate