Description

Key Responsibilities

System Administration & Configuration

• Design, configure, and maintain Workfront environments, including project templates, workflows, portfolios, and custom forms.
• Manage user access, security, teams, groups, and licenses in alignment with enterprise standards.
• Maintain accurate design and configuration documentation.

Troubleshooting & Technical Support

• Serve as a primary point of contact for Workfront‑related issues.
• Diagnose and resolve user, system, and configuration issues in a timely manner.
• Coordinate acceptance testing and lead issue resolution through deployment.

Reporting & Analytics

• Design and deliver reports, dashboards, and analytics to track KPIs, resource utilization, and project execution.
• Provide actionable insights to support leadership decision‑making.

Training & Enablement

• Deliver training sessions and develop documentation to promote adoption and best practices.
• Support ongoing user education and onboarding efforts.

System Optimization

• Monitor system performance and data integrity.
• Recommend and implement enhancements, upgrades, and platform improvements.
• Ensure alignment with Workfront‑supported features and Adobe roadmap guidance.
• Required Skills & Qualifications

Technical Expertise

• Proven experience configuring, administering, and supporting Adobe Workfront.
• Experience with Workfront Planning Ultimate is required.
• Strong understanding of enterprise workflow design and system integration principles.

Process & Analytical Skills

• Ability to translate complex business requirements into effective technical configurations.
• Strong analytical skills, including workflow analysis and data reporting.

Consultative & Communication Skills

• Excellent interpersonal and communication skills to collaborate with cross‑functional stakeholders.
• Ability to lead discovery sessions and communicate technical concepts to non‑technical audiences.
• Comfortable operating in a consultative, client‑facing environment

Key Skills

Education

Bachelor's degree