Workplace Services Engineer

Provide face-to-face IT support to end users at the Connect IT Bar within the HMRC Regional Centre.

Responsibilities

• Deliver technical support for PCs, laptops, Surface Pro devices, telephony, and local peripherals.
• Maintain meeting room AV setups and perform regular operational checks.
• Manage and execute local moves and changes on site.
• Support network devices and assist third-party vendors on site.
• Build relationships with end users to identify and resolve technical issues proactively.

Required Skills

• 5+ years of experience in IT support roles.
• Proficiency with Windows 8.1 and Windows 10.
• Experience supporting Microsoft Office and Office 365.
• Hands-on experience with PC/Laptop hardware and Surface Pro devices.
• Knowledge of network devices.
• Ability to travel within a defined geography to support home workers or other sites.
• Strong problem-solving skills and personal organization.

Education

• Degree in any discipline.