Description

You will design and implement standardized workplace infrastructure and technology solutions across the organization.

This role is on-site.

Responsibilities

• Implement and manage workplace technology solutions, including end-user devices, telephony, collaboration tools, and managed print services.
• Administer Microsoft 365, Active Directory, ADFS, Azure AD, and SCCM, while evaluating emerging technologies like Microsoft Co-Pilot.
• Manage network infrastructure including WAN, Enterprise LAN, firewalls, routers, switches, load balancers, and remote access technologies.
• Operate the Service Desk to resolve incidents and service requests, driving service recovery to minimize downtime.
• Monitor service provider SLAs and apply ITIL frameworks and Agile methodologies to service management.

Required Skills

• 5+ years of experience managing Workplace Technology and infrastructure.
• Hands-on expertise with Microsoft infrastructure: Microsoft 365, Active Directory, ADFS, Azure AD, and SCCM.
• Proficiency with endpoint management tools.
• Knowledge of WAN routing protocols, QoS, and COS.
• Technical experience with DHCP, TCP/IP, and VPN.
• Understanding of Telco business operations and network protocols.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.

Preferred Skills

• Experience within the financial services industry.
• Relevant certifications in Workplace Technology and Networking.

Key Skills

Education

Bachelor’s degree in computer science, Information Technology