Description

Provide hardware and software support for workstations, laptops, Macs, and peripherals in an enterprise environment of over 1,000 PCs.

Responsibilities

• Monitor incident queues, take ownership of issues, and assist customers to resolution.
• Maintain device compliance and health by troubleshooting broken SCCM clients, update compliance, and OS issues.
• Document all support tickets and provide resolution documentation for other technical teams.
• Deploy PCs and manage hardware repairs, including replacing motherboards, memory, and hard drives.
• Collaborate with SCCM, Active Directory, Security, and IT Service Desk teams to escalate and resolve PC issues.

Required Skills

• 3+ years supporting PCs in a large domain environment.
• 3+ years developing, testing, and maintaining PC images.
• 3+ years installing, configuring, and repairing PC hardware and peripherals.
• 3+ years with security, disk encryption, and anti-virus products on Windows and Apple OS X.
• 3+ years managing profiles and certificates on Windows and Apple OS X.
• 3+ years with Active Directory, GPO troubleshooting, and name resolution.
• 3+ years supporting Windows and Mac systems using remote tools like SCCM remote, RDP, or ARD.
• 2+ years MS Office 365 application support on Windows and Mac.
• 2+ years integrating Macintosh systems into an Active Directory Domain.
• 1+ year scripting experience using VBS and PowerShell.

Preferred Skills

• 2+ years with SCCM OSD Task Sequences, MDT, and MDOP technologies.
• 2+ years with Configuration Management Console queries and reporting.
• Microsoft Certification.

Key Skills

Education

Any Graduate