Description

You will provide hardware and software support for workstations, laptops, Macs, and peripherals in an enterprise environment of over 1,000 PCs.

Monitor incident queues, take ownership of issues, and assist customers to resolution. Maintain device compliance and health by troubleshooting broken SCCM clients, update compliance, and OS issues. Document all support tickets and provide resolution documentation for other technical teams. Deploy PCs and manage hardware repairs, including replacing motherboards, memory, and hard drives. Collaborate with SCCM, Active Directory, Security, and IT Service Desk teams to escalate and resolve PC issues.

Responsibilities

• Monitor incident queues and resolve technical issues for Windows and Mac systems.
• Maintain device compliance by troubleshooting SCCM clients, updates, and OS problems.
• Document support tickets and provide resolution details for cross-team visibility.
• Deploy new PCs and perform hardware repairs, such as replacing motherboards and drives.
• Collaborate with security and service desk teams to escalate and close complex PC issues.

Required Skills

• 3+ years supporting PCs in a large domain environment.
• 3+ years developing, testing, and maintaining PC images.
• 3+ years installing, configuring, and repairing PC hardware and peripherals.
• 3+ years with security, disk encryption, and anti-virus products on Windows and Apple OS X.
• 3+ years managing profiles and certificates on Windows and Apple OS X.
• 3+ years with Active Directory, GPO troubleshooting, and name resolution.
• 3+ years supporting Windows and Mac systems using remote tools like SCCM remote, RDP, or ARD.
• 2+ years MS Office 365 application support on Windows and Mac.
• 2+ years integrating Macintosh systems into an Active Directory Domain.

Preferred Skills

• 2+ years with SCCM OSD Task Sequences, MDT, and MDOP technologies.
• 2+ years with Configuration Management Console queries and reporting.
• Microsoft Certification.

Key Skills

Education

Any Graduate