Description

You will provide technical support for workstation hardware and software within an enterprise LAN/WAN environment.

Responsibilities

• Install, configure, and troubleshoot PC hardware and software across LAN/WAN networks.
• Support laptops, docking stations, and multifunction print devices.
• Manage service requests using Remedy or similar ticketing systems.
• Perform premise cabling tasks including Cat5e/6 installation and terminations.
• Maintain detailed documentation of technical processes and follow established SOPs.

Required Skills

• 4+ years of experience with PC hardware and software troubleshooting in enterprise LAN/WAN environments.
• 4+ years of experience supporting laptops and docking stations.
• 4+ years of experience supporting multifunction print devices.
• 2+ years of experience using Remedy or similar ticketing systems.
• 2+ years of experience with Cat5e/6 cabling and terminations.
• Strong written and spoken English communication skills.
• Ability to follow disciplined SOPs and maintain attention to detail.

Preferred Skills

• Experience with Active Directory and Microsoft System Center Configuration Manager.
• Experience with Hyena System Management Software and Cisco VPN router installation.
• Experience in project management, leading team deployments, or creating process documentation.

Key Skills

Education

Any Graduate