Description

You will provide help desk support for Yardi Voyager and integrated systems to corporate, field, and third-party users.

Responsibilities

• Manage user administration including account setup, security roles, permissions, and password resets.
• Troubleshoot system performance, bugs, and errors, escalating issues to vendor help desks when necessary.
• Monitor integrations between systems and track errors through to resolution.
• Assist with data maintenance, data cleanup projects, and the creation of IT guideline documentation.
• Collaborate with business systems analysts and project managers to roll out system improvements and training materials.

Required Skills

• 5+ years of experience in IT-related tasks and processes.
• Proficiency with Yardi, Certify, DocuSign, Salesforce, or Tenrox.
• Experience supporting Elevate, Marketplace, or Kube integrations.
• Ability to assist users with system navigation and module training.
• Strong troubleshooting skills for application-specific errors.
• Experience with data maintenance and documentation.

Preferred Skills

• Experience with Yardi Voyager 7s and its Elevate integration products.

Key Skills

Education

Any Gradute