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Link Computer Corporation
  Company Profile
Link Computer Corporation was founded as a "Services" company.

Our service expertise and experience has grown for over twenty years.
Our roots are in systems analysis and programming. Our service portfolio has matured to a comprehensive set of capabilities that enable us to assist our clients across the enterprise.

  Job Details 

Helpdesk Specialist

Posted On:  10/9/2020 1:22:49 AM

Helpdesk Specialist

No. of vacancies:  2
Qualifications:  Degree in Computer field
Essential Skills: 
MS Office-3
MS Windows-3
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  State College Pennsylvania United States

  Job Description

*Answer calls placed to the Information Systems Department;
*Record, and properly categorize, all calls in the IS Helpdesk ticketing system;
*Perform first-level diagnosis and resolution for end-user hardware and software issues as they are reported to either the IS Helpdesk line or submitted by users to the ticketing system;
*Utilize IS support tools and technology to assist end-users whenever possible to close Level 1 Helpdesk work;
*Monitor the IS Helpdesk voicemail and transcribe those messages into the IS ticketing system, and resolving or escalating those requests if possible;
*Maintain Hardware inventory and Software licenses;
*Provide customer updates on ticket status to ensure communication between customers and the IS Department.
*Other administrative duties as assigned by the Director of Information Systems.

--Knowledge of MS Office, Microsoft Windows, operation of desktop and laptop computers in a networked environment.
--Strong communication and interpersonal skills.
--Ability to work together in a team environment.
--Fundamental customer service skills.
--Ability to organize one's work is critical.

  Contact Information
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