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  Job Details 

Solutions Designer – Voice

Posted On:  4/28/2021 7:04:32 AM


No. of vacancies:  2
Qualifications:  Genesys, CNA
Essential Skills: 
Not specified
Minimum Total Experience:  5
Job Tenure:  Contract - Independent
Salary Offered:  to £210.00 per day
Job Location:  Newcastle North East United Kingdom

  Job Description
Solutions Designer – Voice

Work as a contractor within network services environments designing and delivering within the following areas:-

- 2nd Line Support role within Service Operations
- Supporting standard and complex incidents/problems on all Genesys and Verint components as well as other IPCC components
- High pressure environment requiring great attention to detail and careful adherence to correct process
- Interfaces with other Client's Programme support teams and suppliers
- Requires a team player who is willing and able to work effectively with other technicians with a "one team" mentality
- Opportunities to work on new solution designs and on Handover to Support activities


- Experience of supporting Genesys solutions at an advanced level – Essential
- 2nd or 3rd Line Technical Support Experience – Essential
- Self starter – Essential
- Familiarity with ITIL Service Management processes – Useful
- Experience with other IPCC components (Verint, Domain Services, OPMIS, Oracle) – Useful

Contract length will be a minimum of 4 to 6 months with a start date within a few days to a week. Please note for this position you will need to be either currently security cleared either at BC, SC or DV level or able to gain clearance through to SC level. To this end only individuals with UK Residency can be accepted with British Citizenship.

For further information please contact Graeme Elkin by sending your details for immediate consideration to Graeme@orbissearch.com

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