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HBO Consulting
  Company Profile
HBO Consulting is currently one of the fastest growing IT consulting companies in South Africa, offering clients' an array of IT and business related services.

We believe that potential exists everywhere... tapping into it effectively is the key to our and our clients success. Being a proudly South African (BEE) company we want to play an intrinsic role in advancing business solutions across our country and beyond its borders.

  Job Details 

Application Services Manager (ITIL)

Posted On:  4/28/2021 7:04:55 AM

Application Services Manager (ITIL)

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  5
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Northern Suburbs WESTERN CAPE South Africa

  Job Description
The Incumbent will be responsible for:

- Providing input to the development of IT services strategy
- Providing strategic direction for applications within application services to IT services strategy
- Aligning performance objectives for applications within application services to IT services strategy.
- Developing and maintaining the application life cycle management strategy for applications
- Communicating with senior management of IT and business units on application services with regards to the ITILv3 service and support processes
- Ensuring that application services are consistent with IT architecture
- Interfacing with `build` area to enforce the effective hand over to production of any new application services into the application services department
- Establishing standards, policies and procedures that govern the functions within application services
- Effectively utilizing all application services resources
- Monitoring, maintaining and reporting on application services functions in line with legal and financial compliance requirements and good governance
- Monitoring the availability and performance of the applications services within the department to ensure the achievement of business objectives in line with set SLA`s (including DRP services)
- Driving transition in application services in line with IT services strategic objectives
- Ensuring continuous performance improvement throughout the application services area through innovation and improved work efficiencies
- Managing vendor services and contracts associated with delivery within application services.
- Contributing towards the identification of required staffing levels, EE targets and skills to deliver business objectives.
- Contributing towards the measurement and maintenance of staff performance in application services area.
- Contributing towards the management and development of staff to achieve application services objectives in line with investors in people principles, effective succession planning and talent retention.
- Management of indirect reports.
- Motivation and engagement of staff in application services.
- Contributing towards setting budgets in line with the Client and IT services objectives.
- Contributing towards monitoring, evaluating and reporting on individual application services areas budgets in line with the Clients` objectives.
- Contributing towards establishing recoveries and ensuring recoveries against budget.
- Contributing towards identifying and managing service components and their related costs.

The applicant should meet these requirements:

- Matric or Grade 12 qualification
- A 3 year degree or NQF level 5/6
- A minimum of 8 years relevant experience in a similar role
- Relevant experience in a management / leadership position
- Experience in IT Systems development
- Experience in project management


- Strong leadership skills
- Good planning and organising skills
- Quality orientation
- Persuasiveness
- Specialist knowledge
- Problem solving and analysis
- Strong oral communication skills
- Good written communication skills
- Commercial awareness
- Creativity and innovation
- Action orientation
- Strategic ability

  Contact Information
Reference Name (If Any): 

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