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Zaba Systems
  Company Profile
Many staffing companies claim to offer similar services, but at ZABA Systems, our people make the difference. Our recruiters are committed to exceptional customer service, going the extra mile to ensure a good match. We take pride in our exceptional client / candidate service and are confident you will be satisfied with ZABA Systems acting as your IT talent & executive staffing specialists.
 
  Job Details 
Title: 

Service Engagement Manager / digital media,Flash and Silverlight player development : San Mateo, CA

Posted On:  11/21/2020 1:51:42 AM
Designation: 

Service Engagement Manager / digital media,Flash a

No. of vacancies:  3
Qualifications:  Master's Degree or Bachelor's Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  doe
Job Location:  San Mateo, CA United States

  Job Description
JOB DESCRIPTION:
* The Engagement Manager position provides a unique opportunity for a high caliber client-facing engagement manager to support our most strategic customers.
* You will own large enterprise accounts and will be their primary point of contact. You will be the interface between the customer and the company's internal resources including Sales, Integration, Engineering, QE etc.
* You*ll review engagement requirements and ensure successful execution of engagements.
* Using your outstanding analytical skills you*ll assist your assigned customers to analyze data gathered by our client's platform to correlate to various aspect of their video streaming setup.
* Additionally you*ll own the resolution of technical issues impacting customer video streaming events as well as Level 1 and 2 Customer incidents and escalations.
* Advocate customer self-sufficiency, advanced training, best practices


REQUIRED QUALIFICATIONS AND EXPERIENCE
* A Computer Science degree is not an absolute requirement, yet you must have a thorough understanding of digital media, Internet technologies, video streaming, CDNs and analytics as well as 5-7 years experience in related fields.
* Outstanding relationship building skills to develop a strong sense of collaboration with team members and various internal teams (Sales, Integration, Engineering, QE, etc.).
* Capable of thinking *out of the box*, with a great attitude and openness to change.
* Excellent customer facing support skills.
* Ability to lead and drive strategic services programs for strategic customers
* Ability to mentorship junior team members
* Strong desire to serve as a customer advocate
* Superior communication skills (oral and written) to technical and non-technical people.
* Ability to multitask and respond quickly to shifting priorities


Good to have

Performance monitoring, and Web acceleration products/services, competitive intelligence and technical demos.
Hands-on experience in Flash and Silverlight player development

This position reports to the Director of Customer Support, and is located in San Mateo, CA.

  Contact Information
Reference Name (If Any): 





 
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