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Red Hat
  Company Profile
Founded in 1993, Red Hat is the premier Linux and open source provider. Rated as CIO Insight Magazine's Most Valued Vendor for the second consecutive year, Red Hat maintains the highest value and reliability rankings among its customers, and is the most recognized Linux brand in the world. We serve global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a subscription model, and a broad range of services: consulting, 24x7 support, Red Hat Network. Red Hat's global training program operates in more than 60 locations worldwide and features RHCE, the global standard Linux certification.
  Job Details 

Associate - Technical Support Engineer - Guildford

Posted On:  4/28/2021 7:07:32 AM

Associate - Technical Support Engineer

No. of vacancies:  1
Qualifications:  High school diploma
Essential Skills: 
Minimum Total Experience:  1
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Guildford Surrey United Kingdom

  Job Description
The respective candidate:
- is responsible for answering telephone hot-line and web based inquiries from customers regarding company software
daily verifies customer support entitlements, and provides 1st level Technical Support to Enterprise Customer in the EMEA Region
- follows standard practices and procedures to gather data and analyze situations from which answers can be readily obtained
- is required to maintain a log of problems so that recurring issues can be reported to the Knowledge Base maintainers
- is responsible for maintaining a high level of customer satisfaction

Requirements :
- Technical or scientific degree
- Entry level experience of Linux, ideally obtained within a commercial environment
- Basic knowledge of network services (for example Apache, Bind, Samba, NFS, SSH)
- Basic exposure to databases (Oracle, PostgreSQL, mysql, etc.)
- Some exposure to TCP/IP Networking
- Strong interest in Open Source Technologies (Some participation in Open Source Projects would be desirable)
- Other Linux distributions/UNIX-type operating systems
- Troubleshooting experience highly desirable.

  Contact Information
Reference Name (If Any): 

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