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Elite Computer Staff Ltd
  Company Profile
Founded in 1992, Elite has developed into a professional and highly regarded Contract and Permanent IT Recruitment Company.

Our success results from the strength and training of our consultants and an impressive, yet controlled growth rate.

We believe in forging strong, friendly working relationships with clients. This consolidates our understanding of their specific (but ever changing) contract and permanent resource requirements.

Underpinning and strengthening the relationship is a strong infrastructure that incorporates:-

Powerful recruitment software.
Investment in leading edge technology.
Extensive national and international advertising in quality journals and via a variety of internet services.
ISO9001:2000 accreditation
Our highly experienced technical managers, supported by a specialist recruitment team, adhere to the highest standards of quality and ethics and are committed to delivering consistently successful, cost effective solutions.

  Job Details 

Web Support Analyst - West London

Posted On:  4/28/2021 7:07:41 AM

Web Support Analyst

No. of vacancies:  1
Qualifications:  Bachelor's degree
Essential Skills: 
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  West London England United Kingdom

  Job Description
HTML, CSS, JavaScript, Unix, SQL.

Key responsibilities: monitor all key systems using tools provided and follow procedures when issues arise Monitor all live events and follow procedures when issues arise.

Answer technical support queries from clients and customers in accordance with company policies and procedures.

Ensure that operations function in accordance with processes and frameworks necessary for the effective functioning of the technology department as a whole.

Carry out small projects using the PTV content management toolkit.
Carry out quick fixes for known issues, escalate issues in line with policies and procedures and maintain ownership of issues through to their resolution.

Document issues and their resolution.

Ensure that appropriate support processes and procedures in are in place and adhered to.

Apply common sense when procedures do not accommodate particular circumstances.

Constantly strive to improve company performance and processes.

Carry out other tasks requested by senior management where these are agreed to be reasonable and achievable.

Contribute to a positive view of PTV's technical competence.

Requirements: experience in a tech support or monitoring role.

Working knowledge of Unix, SQL and Web technologies eg HTML, CSS JavaScript.

Have worked in a high volume Internet environment.

  Contact Information
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