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Elan Computing
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2nd Line Support Engineer

Posted On:  4/28/2021 7:06:09 AM

2nd Line Support Engineer

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Newcastle upon Tyne Newcastle upon Tyne United Kingdom

  Job Description
Skills :

Our client, a global telecoms company, requires a 2nd Line Support Engineer to take up an initial 3 month contract role based in Newcastle-upon-Tyne for a large government end-client.

The role will involve supporting standard and complex incidents/problems on all Genesys and Verint components as well as other IPCC components.

This will be within a high pressure environment requiring great attention to detail and careful adherence to correct process.

You will interface with other customer Programme support teams, client teams, and suppliers. The post requires a team player who is willing and able to work effectively with other technicians with a "one team" mentality.

This position will provide opportunities to work on new solution designs and on Handover to Support activities.

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Reference Name (If Any): 

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