GLOPORE IMS is a global IT Service Management (ITSM) company, which consistently delivers ITSM Excellence to its clients, through combination of Process/IT Operations Excellence and Technology automation.
Title:
Level 2 Engineer - Bangalore,Karnataka
Posted On:
11/9/2019 12:48:34 AM
Designation:
Level 2 Engineer
No. of vacancies:
1
Qualifications:
Diploma/Degree/B.E / BTech
Minimum Total Experience:
2
Job Tenure:
Full-time Only
Salary Offered:
Negotiable
Job Location:
Bangalore
Karnataka
India
Roles and Responsibilities
* Windows and windows server administration
* Strong Experience in Administration of Exchange 5.5 / 2000 / 2003
* Troubleshooting Mailbox access issues and public folder issues
* Resolving Client access issues for Outlook / OWA / Outlook anywhere
* Individual would be responsible to ensure stability and availability of the Global Windows infrastructure.
* Responsible for acting on trouble tickets and user help requests
* Maintain documentation of IT infrastructure, including hardware and software details and applications
* Perform Server Security Patch Deployment and Reporting
* Support and maintain email and user account information including rights, security and systems groups.
* Analyze Logs and events on a daily basis
* Perform research and/or planning of projects in conjunction with other assigned team members.
* Provide server support by participating in after-hours and on-call support
* Perform scheduled maintenance and upgrades during offpeak/scheduled hours
* Coordinate for change management with application owners to ensure minimal or no impact.
* Installation of Proprietary and Third Party Software Tools
* Serve as an escalation point for Technical Support/Helpdesk Specialists in the resolution of server and system problems
* Be part of 24x7 datacenter operations team