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S2Infotech Pvt Ltd
  Company Profile
S2 Infotech Pvt. Ltd.is headquartered in Mumbai, India; we are an end-to-end IT solutions provider, offering services spanning the entire spectrum of IT. We follow a client centric approach and have global software development center providing solution in integration and offshore IT outsourcing for HR and Training solutions.
 
  Job Details 
Title: 

Senior Technical Engineer - IVR

Posted On:  7/30/2019 6:06:27 AM
Designation: 

Senior Technical Engineer - IVR

No. of vacancies:  1
Qualifications:  BE/BTech
Essential Skills: 
SkillsSpecializationYears
IVR-4
Cisco NTP-3
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  As per industry standards
Job Location:  Gurgaon Haryana India

  Job Description
SKILL - Hands-on on one or more IVR platforms MPS 500/1000, AVP (MPS 1000 mandatory) Should be conversant with communication protocols (e.g. PRI, LineSide, SIP) VXML scripting IVR Application Troubleshooting Hands-on on the MPS Developer (PeriPro) and MPS Studio (Peri Studio) tools Knowledge of various databases Hands-on on SQL queries, stored procedures, etc. Hands-on on Solaris Knowledge of SS7 protocol Knowledge of Speech Technologies conversant with Avaya/Nortel/Cisco NTP's and Avaya/Nortel/Cisco Solution search.

RESPONSIBILITY

MPS 1000 installation and maintenance Requirement study, design and develop IVR applications Perform Change Requests (PRI additions, application changes, etc.) Ensure proper monitoring as per the available tools onsite. Ensure Proper Documentation - Process wise documentation Ensure Proper storage of documentation and housekeeping Ensure Backups for all components are stored and archived as per policy Prompt complaint handling and Troubleshooting in order to ensure SLAs Proactively Follow up and ensure resolution of cases in co-ordination with seniors/NOC team Ensure Proper escalation of technical/HR related issues.

  Contact Information
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