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MECS Communications Ltd
  Company Profile
MECS Communications is a leading independent provider of Human Capital Management solutions.

Since our inception in August 1999, MECS Communications has successfully been providing consultative and innovative recruitment services, to both individuals and organisations in the employment market.

Through a commitment to identifying opportunities of mutual success for employers and potential employees, we have triumphed in aiding both candidates and company’s in the achievement of their goals and aspirations.

At MECS Communications, each individual candidate and employer is treated as a unique entity. Time is taken to harness an understanding of what is important to our customers. With this knowledge we tailor services to provide a more personal, bespoke and consultative solution delivering tangible value and benefits.

The success of MECS Communications has been achieved through the provision of innovative services. Our team utilise market intelligence and extensive experience of a variety of progressive online, traditional recruitment and career development methodologies. Our intention is to provide diverse, flexible and quality solutions, fulfilling and exceeding the expectation of our customers.

  Job Details 

Seeking Technical Support Associate - Milton Keynes

Posted On:  4/28/2021 7:07:36 AM

Technical Support Associate

No. of vacancies:  1
Qualifications:  Bachelor's Degree
Essential Skills: 
Not specified
Minimum Total Experience:  5
Job Tenure:  Full-time Only
Salary Offered:  £18k - £22k pa + Benefits
Job Location:  Milton Keynes Milton Keynes United Kingdom

  Job Description
Telecom, Telco, Carrier, Internet, Customer Care, Customer Services, First Line, Help Desk, Call centre, Troubleshooting, Technical Support, ADSL, Broadband, Connectivity Email, Connection, Modems. Opportunity for experienced technical support executive to join international Telecom service provider in the capacity of Technical Service Support Associate.

This role will deal with 2nd line faults/problems escalated from the service desk/call centre. The position deals primarily with technical queries regarding internet connections for ADSL, Broadband and dial up ISP services. This troubleshooting role will involve all aspects of connectivity, along with email and system configurations.

The role involves liaison with both internal 3rd line network operators, consumer customers, as well as outsource companies and alternative service providers. Candidates must have a technical troubleshooting background, with knowledge of Email, Internet, Connection, Modems, ADSL and dialup services. An excellent customer service approach is required along with the ability to communicate effectively using both spoken and written communication skills.

  Contact Information
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