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Deerfoot I.T. Resources Ltd
  Company Profile
From our personal experiences, we had become a little disillusioned with the typical "IT recruitment agency" model. We considered that many agencies took a short term view with regard to relationship building. So few agencies were open about their charge fees. For many it was a case of charging as high a margin as was achievable in any given instant rather than offering a fixed fee to all. It was also a little difficult for a client to differentiate one agency from another.

We wanted to be a little different from our peers and felt the best way to do this was to initially build our business around a very "visible & modest fixed fee for all" model. We recognised that "cost" was not the only panacea for a good recruitment agency model, but we considered it a good place to start!

 
  Job Details 
Title: 

Cool Opening for UNIX / SWIFT Team Leader - London

Posted On:  10/7/2020 1:48:48 AM
Designation: 

UNIX / SWIFT Team Leader

No. of vacancies:  1
Qualifications:  Bachelor's Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  £60,000 - £75,000
Job Location:  London England United Kingdom

  Job Description
This includes monitoring staff performance to ensure a high quality, cost-effective service is provided to all members and customers.

Responsibilities

• Drive the team to deliver service excellence and industry best practice.
• Any knowledge of SWIFT and MQ series would be of benefit.
• Keep Production Infrastructure Manager informed of any issues.
• Very strong Solaris skills are required to provide the technical leadership
and technical escalation point for the team in maintaining and supporting the installations
(typically the successful candidate would be expected to be to a certified Solaris administrator).
Building, developing sustainable and repeatable processes to ensure the resilience and availability of the installations.
Identifying opportunities for improvement that will enable a better level of service or cost saving.

• Monitor performance of teams via continual PMR process as laid out by HR, this task is to be performed with the assistance of the Production Infrastructure Manager.
• To evaluate standards and processes that the support team is involved with and highlight any areas of improvement.
• To ensure that co-ordination and communication between the helpdesk and the technical second/ third level support teams are being maintained in system critical situations.
• To review, implement and maintain SLA's with internal and external stakeholders and implement and update escalation procedures where relevant.
• To review statistics from Helpdesk call management system to address any support, training or headcount issues within the team.
• To ensure that all documentation is maintained by relevant staff within the team.
• To ensure effective, pro-active monitoring and management is in place for all company UNIX, SWIFT and MQ series installations.
• To ensure that system downtime is kept to a minimum and system recovery meets the required service.

  Contact Information
Reference Name (If Any): 





 
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