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Global InnovSource
  Company Profile
Global InnovSource is a company committed to the advancement of HR solutions to growing companies. A venture of the Global Group Enterprise, Global InnovSource is the Group's HR venture.

Global InnovSource stands for Innovative Outsourcing for your Enterprise. We offer the following services - Staffing Solutions ,Recruitment Solutions and Facilities Management .

  Job Details 

Service Desk / Help Desk Executive

Posted On:  5/17/2021 2:37:41 AM

Service Desk / Help Desk Executive

No. of vacancies:  1
Qualifications:  Any Graduate
Essential Skills: 
Not specified
Minimum Total Experience:  1
Job Tenure:  Full-time Only
Salary Offered:  As per industry standards
Job Location:  Mumbai Maharashtra India

  Job Description
? Answering Voice Calls

? Managing Mail communications

? Opening of fault/MAC tickets in call logging tool/Ticketing system

? Follow up with Respective stake holders within customer and company for approvals for Change Requests and planned activities.

? Correct Site id identification

? Proper classification of tickets

? Co-ordination with resolving agencies (internal and external) for resolution of tickets

? Collect all information required to process ticket before reporting issue to vendor

? Regular and Pro-actively updating Tickets

? Taking Closure Confirmations

? Timely Closure of tickets in ticket logging tool

? Daily and Weekly Updating of CR and TT Tracker.

  Contact Information
Reference Name (If Any): 

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