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OverDrive, Inc.
  Company Profile
OverDrive is a leader in providing world-class infrastructure for distributing premium digital content. We enable publishers, institutions, libraries, retailers & distributors to securely manage, protect and fulfill their digital eBooks, audio books, music and video via end-to-end or custom solutions.
 
  Job Details 
Title: 

Customer Support Specialist/Project Manager : Cleveland, OH

Posted On:  8/21/2019 3:15:22 AM
Designation: 

Customer Support Specialist/Project Manager

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Cleveland OH United States

  Job Description
Desired Experience :-

- Previous customer relations experience is preferred.
- Web and Internet technology experience is a plus.

Required Skills :-

- Strong reading comprehension skills are required.
- Problem-solving skills required.

Desired Skills :-

- Written communication skills are essential; the ability to convey complex information concisely and clearly.
- Ability to communicate effectively and appropriately with client contacts, outside vendors/contractors, and internal staff.
- Ability to respond to common inquiries from customers and others within organization.
- Ability to clearly present information to clients and management.
- Competent user of Microsoft Office.
- Understanding of web-browsing and Internet use.
- Familiarity with software testing a plus.

Required Qualities :-

- Detail-oriented.
- Written communication skills are essential; the ability to convey complex information concisely and clearly.

Desired Qualities :-

- Customer-focused.
- Ability to work in a team environment under deadlines.
- Ability to consistently work and perform under pressure.
- Must be willing to learn, work, and research independently, with minimal formal training.

If you meet the above skill sets, kindly apply online.

  Contact Information
Reference Name (If Any): 





 
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