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TDM Technical Services
  Company Profile
TDM Technical Services provides the best human resources available for permanent staff or on an as needed contract basis.
Since the 1960?s, TDM has served many of the world?s leading corporations, providing a comprehensive range of contract personnel for short-term and longer assignments, both on site and in our own facilities. We give clients access to the top technical talent available, without the high overhead costs associated with hiring permanent staff for projects or temporary overload situations. And at TDM we draw from an international pool of resources to serve the needs of clients through our offices in North America, Europe and the Asia-Pacific region.

  Job Details 

Voice Network Specialist ; Nortel DMS250, Lucent 5ESS, AS400 : Toronto, ON

Posted On:  3/23/2021 9:25:26 AM

Voice Network Specialist

No. of vacancies:  1
Qualifications:  Bachelors' degree
Essential Skills: 
Not specified
Minimum Total Experience:  5
Job Tenure:  Contract - Independent
Salary Offered:  DOE
Job Location:  Toronto ON Canada

  Job Description
Responsibilities :-

Reporting to the Team Lead Migration (Service Assurance and Remediation), the Voice Network Specialist will be responsible for providing Tier 2 technical support for the our clients Toll Free voice products. As a Voice Network Specialist, you will provide troubleshooting and resolution of issues related to long distance and international toll free calling, switch level testing of Toll Free service functionality, coordination of repair activities, communication of out of service statuses with migration team members and escalation of irresolvable troubles in order to exceed customer expectation.

Duties include :-

· Provide tier 2 trouble management resolution
· Escalation of trouble issues to NTS (Tier 3 technical support)
· Test toll free calls within DMS250
· CDR extraction
· Identify trouble point
· Liaise with external vendor
· Provide status updates to team lead/team members
· Resolve outstanding out of service issues

Skills Required :-

Qualifications :

· Degree in Electronics/Telecommunications or equivalent academic qualification
· Minimum of 5 years experience in a Telecommunications operations related field
· Detailed knowledge of Nortel DMS250 and Lucent 5ESS switches
· Detailed knowledge of ISDN and SS7 signaling and functions
· Expert in Network Management, Service Assurance and Trouble Management
· Preferred knowledge of AS400 billing system
· Strong understanding of North American Toll Free Network and Provisioning
· Highly proficient in Microsoft Excel and MS Access
· Good working knowledge of MS Project, Word and Visio
· Excellent organizational and analytical skills
· Ability to work within a dynamic fast paced environment
· Strong oral and written communication skills
· Availability to work early/late hours to support national customer migrations

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# This position is for Toronto, Canada

  Contact Information
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