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Eden Scott
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Eden Scott works with hundreds of leading private and public sector organisations and you will find all their key vacancies listed in our job search engine. The specific clients and projects featured below therefore are simply a "snapshot" of some of the fantastic jobs we are currently handling.
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Voice Analytics Business Analyst - Edinburgh, Scotland

Posted On:  4/28/2021 7:05:56 AM

Voice Analytics Business Analyst

No. of vacancies:  2
Qualifications:  Bachelors Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Edinburgh Scotland United Kingdom

  Job Description

Perform detailed project analysis, define and document the conclusions and recommendations and present them back to the internal and external stakeholders
Business Analysts need to understand the strategic and organisational issues at hand and align these to the characteristics in call centre interactions, creating queries for the Business area being analysed.


Project Management experience
Strong analytical thinking skills
Understanding of Contact Centre organisation, measurement, process, policy and training
Analytical methodologies: e.g. 6 sigma, Lean

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