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Pylon Management Consulting Pvt Ltd
  Company Profile
PYLON is India's Leading Talent Search Company, providing Executive Research, Junior and Middle Management Search solutions for a wide range of industres and functions, We specialize in sourcing, assessing and placing exceptional talent that fits our client's culture and business strategy.
  Job Details 

Lead Assistant Managerassitant Manager - Noida

Posted On:  11/9/2019 12:36:12 AM

Lead Assistant Managerassitant Manager

No. of vacancies:  2
Qualifications:  Any Graduate
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Noida Uttar-Pradesh India

  Job Description
Skills Required Collections and Customer Service experience BackGround. Six Sigma Green Belt. Six Sigma GB projects. ITESBPO Transactional Quality. Role Support Transactional Quality process for Collections in Utilities BFSI domain. Support in smooth set up and functioning of QA to meet business, internal and certification requirements this involves gathering client requirements for building QA plan, supporting migration team for implementation of QA plan for new client processes Drive consistent delivery on QA program Drive process management rigor to ensure superior service delivery by meeting exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting Incubation of QCAs in all new processes and perform ongoing reviews to ensure compliance to QSD to all certification and internal client requirements Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM Lead process improvement projects including at least 1 high business impact project for client engagement(s) and actively participate in GB project execution Facilitate the sharing of best practices from wi

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