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Empiric Solutions
  Company Profile
Empiric was set up with the sole aim of becoming one of the most consistently reliable and trusted agencies in the IT recruitment sector.
  Job Details 

Infrastructure Engineer/3rd Line Support Analyst - London

Posted On:  4/28/2021 7:04:44 AM

Infrastructure Engineer/3rd Line Support Analyst

No. of vacancies:  2
Qualifications:  Bachelors Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  London England United Kingdom

  Job Description
(Permanent - Asset Management Firm, Financial Services)

My client are a leading Asset Management firm in central London who are currently seeking an Infrastructure Engineer/3rd Line Technical Support Analyst on a permanent basis. They hold a sturdy history of staff retention and a tradition of people investment. Due to their on going success they are able to offer fantastic development and career progression for their employees.

Key Responsibilities include providing the infrastructure support function for the business across the UK. You will be required to Provide 3rd systems and application level support to users, whilst analyzing problems, answer questions and provide training about the software. You will be involved in Monitoring and troubleshooting network related issues and works with other members of the IT Infrastructure Team in delivering all of the IT infrastructure projects.

Key skill requirements:

* MCSE and CCNA certified
* Certified to ITIL v3 Foundation Level (Ideally)
* Strong 3rd line support skills and experience
* Experience should include ITIL based incident and service request processes.
* Windows Servers 2003/2008.
* Exchange Servers 2003/2010.
* Active Directory.
* SQL 2008/2012.
* IIS.
* VMware VSphere.
* Citrix XenDesktop/XenApp.
* Some experience of SAN technologies is preferred.
* Must have a practical level of experience implementing and administrating network and security solutions that utilise TCPIP-based services:- DNS, DHCP, HTTP, FTP, SSH, SMTP etc.

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