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Information Management Group, Inc.
  Company Profile
Information Management Group, Inc. (IMG) is a rapidly growing small business specializing in the analysis, design, and application of information technology (IT) and communications solutions for government and commercial organizations.
 
  Job Details 
Title: 

Service Desk Technician : TS/SCI, DOD, MCTS, ESD : Linthicum Heights, MD

Posted On:  7/9/2021 2:53:23 AM
Designation: 

Service Desk Technician

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Linthicum Heights, MD United States

  Job Description
Duties:

Demonstrates basic knowledge of the Microsoft Windows desktop operating systems and administrative tools
Demonstrates basic knowledge of Enterprise support hardware, software, network connectivity and applications
Provides accurate and detailed documentation of the IT problem, analysis and resolution actions performed during the IT restoration process
Complies with documented procedures for IT service restoration by adhering to ESD policies and procedures relative to problem analysis and resolution
Demonstrates excellent Customer Relationship skills through communications, tone, knowledge, and respect while engaging via phones, web tickets, and other communications media
Demonstrates good writing skills relative to etiquette, clarity, concise information gathering, feedback, and written documentation during troubleshooting activities and resolution
Demonstrates ability to independently understand, troubleshoot, and resolve many types of Service Requests
Demonstrates the ability to learn all facets of the ESD's process oriented environment
Demonstrates ability to independently understand, troubleshoot, and resolve most types of Service Requests
Demonstrates advanced skills during rapid analysis and troubleshooting of desktop, file management, profile, and Active Directory issues
Possesses an IAT Level 2 certification - Security + (CompTIA CE)
Demonstrates advanced knowledge of the Microsoft Windows desktop operating systems and administrative tools
Active Directory; group, domain and systems policies; Event Manager, profiles, permissions
Demonstrates advanced knowledge of Enterprise support hardware, software, network connectivity and applications
Demonstrates intermediate abilities with server management
Exchange, file, and print servers
Assists and trains junior technicians with complex problems
Provides some operational direction to peer team members
Provides feedback on continuous improvements efforts and processes
Skills/Qualifications:

CompTIA Security+ required prior to consideration.
Relevant Operating System certification; i.e. MCTS, etc.
3+ years experience which encompasses knowledge and/or familiarity with network equipment, cabling, etc.
Clearance Required: TS/SCI (Top Secret with Sensitive Compartmented Information) required prior to consideration.

Certifications Required: DOD 8570.01M Compliance Required Prior to Consideration.

  Contact Information
Reference Name (If Any): 





 
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