GLOPORE IMS is a global IT Service Management (ITSM) company, which consistently delivers ITSM Excellence to its clients, through combination of Process/IT Operations Excellence and Technology automation.
Title:
Service Desk Associate - Bangalore
Posted On:
6/24/2019 1:08:50 AM
Designation:
Service Desk Associate
No. of vacancies:
2
Qualifications:
Bachelors Degree
Minimum Total Experience:
2
Job Tenure:
Full-time Only
Salary Offered:
DOE
Job Location:
Bangalore
Karnataka
India
-Call logs through phone/email and ensure closure as per the process.
-Follow-up/update ticket for every call to ensure timely closure.
-Call ownership, drive to resolution and communication with customer.
-Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call -Closure and customer satisfaction survey.
-Telephonic support to Field Engineers and Co-ordination with Vendors.
-Ready to work on 24X7 Support environment.
-Readiness to stretch whenever required.
-Proactive monitoring and Perform documented Escalation process.