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  Company Profile
ITS understand the specific technological strategies and working environments of our clients and that’s why so many of them trust us, and us alone, to select their candidates.

We are recognised as the number one recruiter for the legal IT sector, our knowledge extending to specialist skills such as litigation support, document management & production, case & practice management, and training - and at present we are recruiting on behalf of many of the leading UK and international law firms. We recently won the "Most Customer Focused Supplier" Award at the prestigious Legal Technology Awards with our first nomination.

  Job Details 

IT Service Desk Analyst - Office 2010, DMS, Legal, Windows 7 - London

Posted On:  4/28/2021 7:05:06 AM

IT Service Desk Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  London England United Kingdom

  Job Description
IT Service Desk Analyst – Office 2010, DMS, Legal, Windows 7; required by a leading City law firm to provide 1st and 2nd line technical support to around 400 users.

This is a technical remote and desktop support role; you should have experience supporting a similar sized user base in a professional service environment and be confident in dealing with customers both over the phone as well as face to face.

You will be familiar with the MS Office 2010 / 2007 suite (particularly MS Word) and be knowledgeable enough to advise the user on functionality, template creation and Macros.

You should also have experience supporting PC Hardware and know the inner workings of both PC Terminal and Printer Hardware.

Any experience working for a law firm will be a significant advantage, although this is not a pre-requisite.

You will be part of a team of 4 where you will have the advantage of joining a structure which will allow you work and communicate closely with the wider IT team and you will be able to get involved with various exciting projects that the firm has planned in the near future.

This is a great opportunity for someone looking to cement their experience working as a 1st and 2nd line Service Desk Analyst in a 'time is money' professional services environment.

IT Service Desk Analyst – Office 2010, DMS, Legal, Windows 7

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