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Operations Analyst - Bangalore, Karnataka

Posted On:  9/22/2020 12:41:03 AM

Operations Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bangalore Karnataka India

  Job Description
The Analyst will work in Forecasting and Capacity Planning.
Will develop statistical models for forecasting inbound load in Contact Centres, Chats, Emails and Processing Works.
Also will work on Operations Analytics ad-hoc analyses for improving staff planning and recommendation of efficient servicing models.
Will fully own, present and track the business process entrusted to him / her.
Will communicate with overseas partners to update about future demand and recommend the best course of action to meet it.
Analyst output will directly be used in decision making and capacity planning.

Roles and Responsibilities:
Production of Long-run and Short-run forecast
Forecast accuracy / Performance tracking. Corrective actions, if needed
Early indication system: Provide analytical update on upcoming events / special occasion to help business in capacity planning
Candidate with Masters in Statistics, Operations Research Econometrics, MBA with at least 2 Quantitative Analysis courses, Mathematics, Industrial Engineering, or related degree with a high quantitative component and good academic record.
Exp of 1-3.5 years (with at least 2 years in Business Analytics area)
Arima, Time series, Forecasting and regression exp

  Contact Information
Name:  Sujan Kumar
E-mail ID:  sujan@recruiseindia.com
Telephone Number: 

Reference Name (If Any): 

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