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Orbis Resourcing
  Company Profile
Orbis Resourcing deliver complete staffing solutions (CSS) across all subsets of the white-collar employment mix and career management services throughout the UK, Ireland and mainland Europe.

We are a "blended" agency, providing both contingency & retained solutions - from single placements to complex search campaigns, we help our clients achieve greater performance, profit and market share by attracting, selecting and securing the best talent for their businesses.

  Job Details 

2nd Line Support Engineer - London

Posted On:  4/28/2021 7:04:58 AM

2nd Line Support Engineer

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  London England United Kingdom

  Job Description
Main Duties:

§Provide first- and/or second-line resolutionsupport to users for both incidents and service requests, using the ServiceDesk tool to log, update, track, monitor and close calls.Escalate calls to the third line team/manageras required.

§Create and/or follow diagnosis/resolutiondocumentation for incidents, work-arounds, installations, etc.Contribute to and keep up to date the ITknowledge base.

§Configure, install and test PC hardware,software, cabling, security devices, etc. to agreed procedures andinstructions.Image PCs eitherindividually or in bulk.

§Perform standard hardware fixes (hard disc,network cards, memory, etc.) including server maintenance as directed by theInfrastructure Team.

§Maintain accurate records and documentationon hardware movements, liaising with the appropriate departments regardingasset tracking in order that configuration management records can bemaintained.

§Maintain and enforce the use ofvirus-checking software on PCs and networks.

§Maintain hardware and software security, onall computer equipment.

§Provide user training for standardapplications such as GroupWise and VoIP.

§Ensure that security back-up procedures areenforced.

§Provide assistance to local venue servicesteams, if required, with supporting audio-visual equipment or any other dutiesas may be assigned by your manager.

§Utilise remote software diagnosis tools tosupport multiple locations.

§Provide emergency telephone cover for the ITService Desk.


§First-, preferably second-line, support ofPCs and peripherals

§Software installation and PC configurationin a networked environment

§Familiarity with Blackberry handhelds in anenterprise environment.

  Contact Information
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