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Monarch Recruitment
  Company Profile
Monarch is one of the UK's largest and most successful specialist recruitment consultancies. Formed in 1992 we aimed from the outset to deliver the highest possible standards and with offices in London, Windsor, Bristol, Birmingham, Edinburgh, Manchester, Leeds & Dublin, our phenomenal growth has been achieved on the back of this aim.

As a company that has doubled in size every year, we have developed an unrivalled reputation within the IT industry, which allows us to attract the best companies, the most exciting roles and the most suitable candidates. Combined with our highly trained and motivated consultants and cutting edge IT systems, the result is a company which is dynamic, focussed and delivers the right result.

  Job Details 


Posted On:  3/19/2021 3:54:29 AM


No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  London England United Kingdom

  Job Description
Statement of Job Purpose
To provide support and development of the relationship between the UK and the customers, within a portfolio, throughout the lifecycle of any project delivery and the managed service contract
To be technically responsible for the design, implementation and live service of our managed service customer
To develop and up sell additional managed service offerings to the existing managed service customers within their Portfolio
To ensure that all SLA`s and contractual obligations are fully fulfilled for existing managed service customers

Main Duties and Responsibilities

To be responsible for the delivery of the managed services contract during start up to service commencement

To own the relationship with and be the named primary contact for top tier customers. To generate a relationship and trust with a customer that demonstrates you understand the service that should be delivered.

To represent your customers within the business and drive change, service improvement and manage risk to ensure a successful deliver of service within SLA.

To own and be responsible of the agreed technical design and delivery in relation to the contract services

To provide technical design of new and changed services

To host service design and service transition workshops

  Contact Information
Reference Name (If Any): 

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