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Monarch Recruitment
  Company Profile
Monarch is one of the UK's largest and most successful specialist recruitment consultancies. Formed in 1992 we aimed from the outset to deliver the highest possible standards and with offices in London, Windsor, Bristol, Birmingham, Edinburgh, Manchester, Leeds & Dublin, our phenomenal growth has been achieved on the back of this aim.

As a company that has doubled in size every year, we have developed an unrivalled reputation within the IT industry, which allows us to attract the best companies, the most exciting roles and the most suitable candidates. Combined with our highly trained and motivated consultants and cutting edge IT systems, the result is a company which is dynamic, focussed and delivers the right result.

  Job Details 


Posted On:  4/28/2021 7:07:06 AM


No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  London England United Kingdom

  Job Description
Looking for an experienced and dedicated Avaya Telecoms / Telephony Support to join one of the most progressive managed service providers in London. This is an excellent opportunity for anyone looking to further their career in an expanding company that prides themselves on their staff culture and customer relations. As a Avaya Telecoms / Telephony Support you will be involved in the day-to-day customer service and projects functions of the business. You will be responsible for responding to and resolving basic, intermediate and advanced technical help desk support calls and supporting products.

The role will be actively working within a team of dedicated engineers answering calls and replying to emails. As part of the team, you will sometimes be required to attend site to change hardware.


2 Years work experience on Avaya and Networks
Good understanding of IT (desk top) and TCP/IP
Logical approach to problem solving and sharp trouble shooting ability
Ability to demonstrate very strong customer service skills
Solid communication skills, and the ability to build a rapport with customers
Professional and amenable telephone manner
Technical aptitude

  Contact Information
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