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Circle Recruitment
  Company Profile
Welcome to Circle Recruitment. We are leaders in the provision of recruitment consultancy services across the IT sector.

Our main areas of expertise are the recruitment of professionals in the following sectors:

Software Development
PC / Network / Technical Support
IT Security
Statistical Analysis (mainly involving SAS skills)
Digital Media

  Job Details 

2nd Line Support - Software Support - Bedford, Bedfordshire

Posted On:  4/28/2021 7:07:11 AM

2nd Line Support - Software Support

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bedford Bedfordshire United Kingdom

  Job Description
My client develop MIS software for Schools, Governments and Local Authorities in the UK and internationally. The 2nd Line Software Support Analysts will be responsible for dealing with customer enquiries on the software whilst at all times be building their product knowledge.

As 2nd Line Support Analyst you will be required to communicate with users to achieve customer satisfaction by delivering a timely, efficient, quality support service. As communication and customer service are key elements for these roles it is essential applicants have excellent English, both written and oral.

If successful you will sit on the Software Support Desk where you will be receiving, logging and processing enquiries from customers to achieve improved software usage. These enquiries may result from telephone calls, faxes, letters, face-to-face contact or other means.

  Contact Information
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