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Circle Recruitment
  Company Profile
Welcome to Circle Recruitment. We are leaders in the provision of recruitment consultancy services across the IT sector.

Our main areas of expertise are the recruitment of professionals in the following sectors:

Software Development
PC / Network / Technical Support
IT Security
Statistical Analysis (mainly involving SAS skills)
Digital Media

  Job Details 

Helpdesk / Service Desk Analyst - London

Posted On:  4/28/2021 7:07:11 AM

Helpdesk / Service Desk Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  London England United Kingdom

  Job Description
The Role / the Person:

As a Helpdesk Analyst your day to day responsibilities will include working on the service desk / helpdesk providing external clients remote 1st line support. You should be confident in supporting a Windows environment, supporting Active Directory completing account set ups and resets. You should have an excellent customer service manor as you will be call logging, dealing with queries over the phone and email. As a Helpdesk Analyst you will work to SLA's ensuring you are trying to resolve the issue or escalate further. You should have some knowledge of ITIL standards and this should be demonstrated in your CV.

Key Skills required:

- Windows
- Active Directory
- Call Logging
- Working to SLA's

Beneficial to your application:

- SQL Server
- Bespoke Applications and Software

  Contact Information
Reference Name (If Any): 

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