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Reval India Pvt. Ltd
  Company Profile
Reval® provides Software as a Service (SaaS) financial , IT and accounting products utilized to better value, and REVALUE Derivatives and Treasury Risk Management Portfolios. The current era of regulatory requirements ( Dodd-Frank ) for derivatives is met with our expertise in US and international regs; FAS 133, FAS 157, IAS 39 and IFRS 7.
  Job Details 

Client Support Analyst - Gurgaon, Haryana

Posted On:  4/29/2021 3:55:51 AM

Client Support Analyst

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Gurgaon Haryana India

  Job Description
Required Experience:
Will have a solid background and understanding of treasury, derivatives, risk management, and accounting with at least 4-5 years experience.
Able to identify and validate system issues reported by clients across all areas of the application
Skilled at asking key questions and understanding the answers that will get to the root of complex issues reported by clients and the ability to provide clear and concise resolutions in a timely manner that meet client expectations.
Understand the clients usage of the Reval application, and identify alternative work-around solutions for system issues.
Excellent communication skills a must, in addition to clear usage of the English language.
Prior experience of working in a global company with cross cultural communications is a must
Managerial experience of at least 2-3 years leading a team of at least 4-5 people is a must
Consistently present and conduct a professional demeanor and approach in all client related communications
Build trust by communicating effectively with clients the status of cases, change requests and reported system issues, developing and presenting convincing recommendations that address key client objectives, setting appropriate expectations with client and managing them throughout the case life cycle
Masters degree in business finance or accounting required.
Knowledge of treasury, derivatives and risk management.
Knowledge of Interest Rate Swap trades, Resets (LIBOR and USD Fed Fund Rate) is preferred
Strong interpersonal and customer service skills.
Excellent verbal and written communications skills.
Ability to work under pressure with frequent interruptions and deadlines.
Ability to handle confidential information with tact and discretion.
Accuracy, attention to detail, organized and able to handle multiple tasks.
Ability to work independently as well as work as part of a team.

  Contact Information
Reference Name (If Any): 

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