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Amcom Software Inc
  Company Profile
Amcom is a leading provider of emergency notification systems, PC/Intelligent Workstation-based attendant console and database solutions, computer telephony integration (CTI), speech recognition, paging management, messaging, and web-enabled applications.
  Job Details 

Sr. Technical Support Analyst : PL*SQL, SQL, Uracle, LAN, WAN : Eden Prairie, MN

Posted On:  5/24/2021 2:20:47 AM

Sr. Technical Support Analyst

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Eden Prairie MN United States

  Job Description
- 2-4 years of previous customer service experience troubleshooting software applications required, or equivalent 1-2 year Technical degree in related field
- Must complete 6-week intensive Amcom Technical Support training program
- Well-developed oral and written communication skills, specifically customer service oriented
- Highly developed analytical and problem solving skills
- Prior experience in computer and data/voice network terminology, Active Directory, WAN, LAN, TCIP and associated protocols, and practices
- Experience working with proprietary software
- Willing to identify, own, and solve problems independently and as part of a team
- Strives to become a self-directed, productive team member, serving a positive agent of change

Working knowledge in the following areas:
- Oracle
- Windows
- Microsoft Office Suite
- Various VPN solutions
- Linux (preferred)

  Contact Information
Reference Name (If Any): 

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