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Keytech Staffing
  Company Profile
Our mission is to offer our partners a full line of world-class resource staffing and consulting services. Our philosophy is simple : match only key talent with key positions and career opportunities.

We locate the best candidates, matching talent to specifications, for companies of all sizes - from emerging hot properties and start-ups, to established mid-sized firms and global corporations.

To attract the right talent, we make a point of offering our Candidates the foremost career paths and opportunities for success.

  Job Details 

Product Support Tech Network : MS SQL, LAN, WiFi : New Haven, CT

Posted On:  10/8/2020 2:52:26 AM

Product Support Tech Network

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  New Haven, CT United States

  Job Description
Troubleshooting hardware, software and identify network issues.
Beta testing and reporting on new products.
Use trouble ticket system for tracking issues and problem resolution.
Resolve issues or ensure timely escalation to appropriate support level.
Act as a liaison between customers, engineering and manufacturing personnel.
Maintaining prompt and effective inter and intra-team communication.
Working with equipment in the lab to determine root cause of issues.
Preparing wiring diagrams to meet customer requirements.
A bachelor's degree in Mechanical/Electrical Engineering or Computer Science OR 3-5 years of applicable work experience.
Excellent customer service skills and the ability to interact in a courteous, helpful and professional manner
Unquestionable ethics with proven ability to deal with a high level of confidentiality
The ability to act independently, take initiative and drive tasks and issues to resolution.
Strong verbal and written communications skills.
Strong organizational and multi-tasking skills.
Demonstrated strong problem solving and analytical skills.
Working knowledge of MS SQL / 2008 server / LAN / WiFi
Familiarity with electrical products or physical security products is preferred.
PC and server hardware knowledge - A+ certification is a plus
Experience with access control software a plusPC

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