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Pegasystems Worldwide India Pvt. Ltd
  Company Profile
Pegasystems (NASDAQ: PEGA) is the industry leader in Business Process Management (BPM) software solutions. We help some of the world’s largest organizations achieve new levels of agility, become more competitive, and innovate in ways they often did not know were possible.

Our patented Build for Change® technology enables organizations to realize rapid and significant business returns.

  Job Details 

Cloud Systems Architect - Bangalore, Karnataka

Posted On:  9/18/2019 3:22:43 AM

Cloud Systems Architect

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  8
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bangalore Karnataka India

  Job Description
Required Qualifications: 8-12 years in a Technical support role PRPC System Architect Certification
completed within 90 days of hire Pega SysAdmin course completed within 30 days of hire AWS or any
Private/Public Cloud support experience PaaS, SaaS as well as public/private cloud experience Hosting,
Datacenter and Managed services experience Hands on expertise of database technologies (including
troubleshooting and performance tuning) Oracle and/or DB2, PostgreSQL a plus Hands on expertise of
application server technologies (including troubleshooting and performance tuning) Tomcat, Websphere,
Weblogic Good knowledge of Network fundamentals including Load Balancers, VPN, Route tables, IP/Port,
certs Understanding of web application , database, network, security and web services/integration
technologies Analytical/Problem solving ability can quickly evaluate customer incidents and/or requests
Ability to collate data, analyze it and derive resolution/conclusionAdditional Preferred Qualifications:
PRPC Technical and Product knowledge and operations is a definite plus Knowledge of Amazon Cloud
Computing Services Awareness of industry standards and regulations used by our customers (FedRamp,
SOC2 PCI, HIPAA, FISMA, ITIL and ISO 27001/27002) Usage and operation of system operations tools
such as Splunk, Zenos, Hyervisor or Putty Knowledge of Agile development methodologies such as SCRMCore
Pega Competencies: Customer Success Drive for Results Integrity and Trust Teamwork Thought
LeadershipTravel Requirements:Minimal, infrequent travel
Job Overview: As part of the Cloud Customer
Operations, the Cloud Senior Systems Engineer will be responsible for troubleshooting our customer incident
request and act as a point of L3 escalation for customer change requests and issues, use the lessons
learned to define new requirements for future automated Pega Cloud solutions. Responsibilities for this
role will include working with Customers, Pega engineering teams and Amazon Web Services (AWS) to develop
self-sufficient Pega Cloud service offerings that delight our internal and external customers. The role
will develop a blend of Cloud technologies as well as PRPC system operations, database administration,
security and performance tuning of production and development systems. This role is expected to take
a hands-on approach to become an expert in cloud services technology and Pegasystems technology to execute
support for internal and external customers to Pega Cloud. This role will also be considered a technical
expert to deliver cloud architecture and cloud infrastructure solutions primarily around support and
continuous improvement of our Cloud service delivery. Essential Duties and Responsibilities include
the following: Customer Success Explaining issues and presenting a clear technical approach
going forward. Effective and persuasive communication of plans, roadblocks and successes with colleagues
and customers and making recommendations for improvements

  Contact Information
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